Love the property and loving our new apartment!! Very spacious and cozy. The view from the window is beautiful especially... at night. There are a lot of parking spaces for parking is very accessible. My only concern is the noise coming from my upstairs neighbors. They have been talked to by staff regarding it but the noise hasn’t let up. It usually starts around 10 pm. Loud stomping and constant running back and forth. It is keeping myself and the kids awake and frankly making them very cranky during the day. I hope this can be resolved soon. Read More about Compliments/concerns
By: Eve Fortner Verified Resident
Hi Eve,
Thank you for the honest review. We're happy to hear you're enjoying your overall experience with us. We're actively working on this and encourage you to reach out regarding an instance of the nose complaints. If you have any further questions, please feel free to reach out or check out https://weidnercustomerservice.zendesk.com/hc/en-us.
Thank you,
Castle Apartments
Constant smoke and marijuana smells permeating apartment
Every day I come home to my apartment being permeated by marijuana smoke and smells from the next apartment over. Management... does nothing to change the situation and refuses to answer emails or assist in anyway. This place gets worse and worse the longer you stay. Can’t wait to move out next summer. Read More about Constant smoke and marijuana smells permeating apartment
By: Sue Bontrager Verified Resident
Hello Sue,
We're sorry to hear you're experiencing issues with smoking. Please know that we are committed to addressing these concerns, but the process can take some time. We ask for your patience as we work through this situation.
Thank you.
Hi Edson!
Thank you for the great review! It warms our hearts to see such nice comments about our team! We'll be sure to pass the kind words on to our staff!
Thanks again, Castle Apartments
Hi Donald!
It was a pleasure to see your review; thank you so much for your feedback and high rating! We strive to provide the best service possible, and we're happy to have affected you in a positive way!
Thanks again, Castle Apartments
"Hi Grover,
Thanks for leaving us a review! It's always great to hear how our residents are enjoying their community! We're happy to have you!
Thanks so much, the Team at Castle Apartments
So far, so good. There can be a tad bit noise. But what does one.expect with the location. But I can say the staff almost... makes up for it. The office staff I great, easy to work with and will help however they can. Thanks all. Read More about The Castle on Minnesota
By: Clayton Paddock Verified Resident
Hi Clayton!
Thank you so much for the rating. We want to do whatever we can to give you 5-star service, so if there’s anything we can do to give you as close to a perfect experience as possible then please reach out to the office, we’d love to hear from you!
Stay in touch!
The team at Castle Apartments
Hello Hazel,
Thank you so much for the 5 stars, and for being such a delight to work with! If there’s anything we can do for you then please reach out, and we look forward to seeing you around!
Thank you,
The Castle Apartments team
Overall the buildings are dated, but the staff seems to make up for it with kindness. Always a smile on their faces. And... this.is the only location I ha e ever recieved a referral bonus. $500. That rocks!Read More about The Castle
By: Clayton Paddock Verified Resident
Hi Clayton,
Thank you for your honest and detailed review. It’s great to hear that you’re enjoying your overall experience! We’re always open to suggestions for improvements around our community, and we appreciate your valuable feedback.
Thank you, Castle Apartments
I would like to take this opportunity to thank castle Apartments staff and maintenance for an excellent job completing some... work orders yesterday in my apartment. Keep up the great work Jenn,her team and Mike.Read More about staff and maintenance
By: Leutaifale Ilalio Verified Resident
Hello,
Thank you for your review, and thank you for these kind words about our wonderful team! We are so glad their service has enhanced your experience!
Take care, Castle Apartments
Hey Donald,
We truly appreciate your positive review of our community. It's wonderful to know that you find our amenities and services to your liking. Thank you for taking the time to share your feedback!
Wow, thank you so much!! A 5-star rating means the world to us, and so does your experience here, and so if there’s ever anything we can do to help please let us know!
Thank you, Castle Apartments
The parking lots aren’t usable. They need attention TODAY!! I am tired of shoveling out and getting stuck, along with the... neighbors. You NEED to do better. There is nowhere else to park. DO BETTER ALREADY! I’m tired of two years, no decent parking, let alone walking on the lot. THE PARKING LOTS NEED ATTENTION NOW!!! Thanks for two years of neglect, feel like a tenant you care nothing about, oh except my money. REPEAT: THE PARKING LOTS NEED ATTENTION NOW!!!Read More about Parking lot
By: Shauna Blea Verified Resident
Hi Shauna,
Thank you for bringing this to our attention. We appreciate any and all feedback to help us grow. We'd be happy to speak with you regarding your experience and concerns. Please don't hesitate to reach out.
The team at The Castle Apartments
There’s residents that will play music early and late at night and with continuous complaints to the landlord it seems like... nth gets done about it. Not a good place to be if you have children or if you want a place to relax and enjoy ur life. The busyness of the neighborhood around this place will have you hearing traffic, alarms, screaming it’s not worth it. Atleast they can do is be more considerate of the tenets living there and respond to complaints that have had been happening for to long. Read More about Not worth it :(
By: Anonymous Verified Resident
Hello,
Thank you for your honest feedback. We sorry to hear that this is your perception of our community. We do want to work to resolve any neighbor noise complaints, if this is still an on-going concern please reach out to our office and we'd be happy to speak with you.
The team at Castle Apartments
No hot water and heat for over half a month. It’s still not fixed. Out since Nov 11, 2023. They haven’t offered any kickbacks... for services they aren’t providing which in the Landlord Tenant Act states they must provide. You know…the basics. People park like idiots in the parking underground. Yearly fire alarm inspections happen once a year yet 3 have been scheduled in less than a week, inconveniencing those that have pets.
I have sent numerous complaints in about the neighbors upstairs…NOTHING has been done about it.
The dryers have no heat so clothes don’t get dried. With as much as they charge for laundry it’s ridiculous.
Homeless people in the hallway more often than not sleeping on the floors. It’s not safe here.
They offered up space heaters because the heat is out. Not only is that a fire hazard but that increases the electric bill exponentially.
I can’t wait to get out of this place. They have done nothing but make my life and everyone else’s I’ve spoken to a living nightmare.
DON’T RENT HERE!!Read More about Terrible
By: Paula Eckert Verified Resident
Hello Paula,
We thank you for your feedback, but are disheartened to hear you feel this way. We have two boilers for heat and hot water, and a part on one of those boilers went out, needing replacement. We are working diligently to have this repaired, but we are at the mercy of the manufacturer of the part that is needed. In the meantime, there is still one functional boiler that is supplying heat and hot water to the community. If you need a space heater in the meantime, we are happy to provide one, and we are able to offset the elevated electric bill cost should you choose to use a space heater. We are always here to help, so please do reach out to us directly if you ever need any assistance.
Thank you,
Castle Apartments
I found my forever Home
As I write this review for Weidner Castle Apartment Homes, I'm sipping my gourmet iced coffee from... the Castle Cafe. I jokingly say to the leasing Office Staff while pointing to the Castle Cafe “ This is the reason why I renew my lease every year. OK, there are more reasons, I just wanna say this is one reason.
Here's why I love living at Castle Apartment Homes.
A - High-security buildings and Armed Patrol Security Officers that also perform building vertical Patrols. All buildings have a dual-locked door entry system (The technical name for this entry system is called a Double door Man Trap).
B- Building Maintenance and upkeep, whether it's my unit or common areas of the building, repairs are always performed in a very timely manner after being reported. Hallways are cleaned every day.
It always smells like I live in a hotel when I step out of my unit (this is thanks to the building cleaning Staff.
C- The Castle Cafe.
Read More about I found my forever Home
By: B. Walker Verified Resident
Hi B.,
Thank you so much! We want to keep doing whatever we can to give you that 5-star experience you’ve come to expect, so please keep in touch whenever you need us!
Thank you,
Castle Apartments
people smoke inside constantly, meaning my apartment smells like cigarette smoke constantly. Probably the worst smell in... existence.
Mangements help with this is absolutely non existent. Poorest excuse of property management I have ever seen in my life. They only deal with things if it benefits them. Read More about worst property management ever
By: Sue Bontrager Verified Resident
Hello Sue,
We thank you for this feedback. We're sorry to hear about the ongoing smoke concerns within your home. We understand how challenging this must be and will look into ways to improve your experience. Please note that resolving this may take some time, but if the issue persists, don’t hesitate to reach out again. Thank you for your patience!
The team at Castle Apartments
Hi Davonni,
We're so grateful you took the time to leave us such a positive review! Thank you so much for your stellar rating and feedback! We hope to keep up the 5 star service going forward!
With gratitude,
The team at Castle Apartments
Hi Donald,
Thank you so much for this wonderful rating! This is so nice! Whatever you need, whenever you need it, please let us know, we’re always happy to help!
Thank you,
Castle Apartments
Castle has treated me so well and gets done what needs to get done!
By: Dyane Verified Resident
Hi Dyane,
We're so grateful you took the time to leave us such a positive review! Thank you so much for your stellar rating and feedback! We hope to keep up the 5 star service going forward!
With gratitude,
The team at Castle Apartments
Hi Brian,
Thank you for your 5-star review of our community! We are pleased to know you have had such a great experience. It's a pleasure serving you, and we look forward to doing so for many years to come!
Thank you!
The team at Castle Apartments
Hi Don,
Thank you so much! We want to keep giving you the best experience possible, so please let us know if you need anything!
Thank you,
Castle Apartments
Hi Norman!
We can’t thank you enough for taking the time to give us this shout-out! We hope to keep meeting and exceeding your expectations for years to come!
Hope to see you around!
The team at Castle Apartments
Hi Chong,
Thanks so much for spending so many years with us! We are always so happy to see that we have been able to spread some positivity! Thank you for sharing the love and giving us a superb rating! We wish you nothing but the best!
Take care!
The team at Castle Apartments
Hello Henry,
We’re so flattered by your generous rating, and we’re SO happy that we could give you an experience you enjoy! Please let us know if there’s ever anything we can do to make it even better!
Thank you,
Castle Apartments
I just want to thank Castle staff for always being attentive and addressing issues with my apartment expeditiously. I thank... you all for your hard work and exceptional customer service!!!!Read More about Great Customer Service!!!!
By: Mariah Fielding Verified Resident
We're delighted to know you're enjoying our community, Mariah! Thank you so much for sharing!
Take care,
Castle Apartments
Hi,
Thank you for your review! It's fantastic to hear you have had a great experience living at our community. If there's ever anything you need, don't hesitate to let us know.
Many thanks,
The team at Castle Apartments
March 2023. The cleanest apartment I have EVER moved in to. Outstanding attention to detail. Adequate parking. Fast, efficient... and great job clearing snow. The entire maintenance team is top notch and friendly. The morning ladies clear the hallways and common area and Mop everywhere in common areas, 5 star. The entire office staff is the best, great friendly peeps. There is Armed security with canine 7 days a week. I've never felt more safe. All around, Castle Apartments, perfectly located in mid Town and is close to EVERYTHING is an excellent place to live. Awesome job with your managing staff all the way around Weidner. Please, acknowledge everyone I've mentioned and anyone I missed. God bless. MichaelRead More about What a GREAT place to Live
By: Michael Regan Verified Resident
Hi Michael,
Thank you so much! We want to keep giving you the best experience possible, so please let us know if you need anything! We'd love to get 5 stars from you!
Thank you,
Castle Apartments
Hi Anne!
Thank you so much for the 5-star rating, and for taking the time to recognize the work we've done to make sure everyone has a safe, convenient place to park this winter! We want to maintain that trend and keep impressing you, so if there's anything else we can do to improve your quality of life, please reach out!
Have a wonderful day!
The team at Castle
The Castle Apartments is a great place to live! They have great neighbors and a great management staff who are very supportive... and will go out of their way to make each tenant happy!Read More about The Castle Apartments
By: Troy Turner Verified Resident
Hi Troy,
We are thrilled to know you are loving your home here at Castle Apartments A 5-star review is the best praise, we’re thrilled you took a moment to share your experience. Thank you for recognizing the on-site team, See you around the community!
Thanks again for being a valued resident at Castle Apartments
I am here for short period of time and I am loving all the Benefits with living in Castle Apartment. The busses are really... close by. The washer and dry machines working so good. The quietness and great neighbors. But, the view from my window is amazing and remind me the reason why I moved from Florida to Alaska ! God's gift. Thank you.Read More about Thank you!
By: Simone Cunha Verified Resident
Thank you so much for your five-star review! We are so happy to have you as a part of our community! The entire team feels overjoyed to know that they are succeeding in their goal of providing five-star service to our valued residents!
Take care
I wish to thank you all the best ever Mr. Christian and Ms. Kim and all team, for the wonderful help during my moving time.... The apartment is great and they are just amazing! Loved so much Castle place. I feel like having a family in Anchorage, AK, with them here. Thank you very much. Read More about Thank you!
By: Simone Cunha Verified Resident
Hi Simone,
Thank you for your five-star review! We truly appreciate your feedback, and wish you well with your next home!
I enjoy the location, but they are very slow to respond to maintenance issues and the charge back for cable doesn’t seem... fair. The staff are wonderful to work with. Overall, happy to live here.Read More about Current tenant
By: Dawn Sellner Verified Resident
Hi Dawn!
Thank you for your feedback! We are also happy to have you:).
Please contact us at the office for any maintenance issues! We are here to help you, but just need proper communication! Thank you for complimenting the staff, our team works hard to provide great service! Please let us know what we can do further to provide you with a five-star experience in the future!
been having issues with a few things but minor inconveniences. The leasing office staff, maintenance crew and the cleaning... crew all do an amazing job day in and day out.Read More about castle apartment
By: Frank Epperson Verified Resident
Hi Frank!
Thank you so much for taking the time to submit your feedback and for highlighting the great work our team is doing! We are happy to know our service is a positive feature of your home with us. Please let us know how we can make your experience five-star worthy! We aim for nothing but the best for our community. If there is anything we can do to your apartment to make you happier with it, please let us know!
it's great, great location and helpful friendly people
By: Stephen Wilson
Source: 3rd Party Review
Posted On: 8/6/2019
I live here for the service I get from the office
I enjoy living at Castle Ever since I moved in here I know management is making an effort to make things better around here... And huge plus we have K9 security so the homeless stay away.. far away. They are reasonably priced but offer AMAZING service. Where else can you get that Melissa and the team will make sure you are taken care ofRead More about I live here for the service I get from the office
By: Arminda Hoomanawanui-Sugai -emp
Source: 3rd Party Review
Posted On: 5/1/2019
Anchorage Metro Business District
Castle is decent with room for improvement. I stay in the remodeled unit with mountain views. I like that Castle is a secure... building with entrances security cameras, indoor mailboxes, and an elevator. Castle parking fees along with a provided Castle parking sign is professional and I don't have to worry about being targeted for a parking space. Castle location is convenient and within walking distance to the grocery and laundromat. Castle has a laundry room however, I prefer to sit and watch my laundry at a laundromat. Castle is modern with online rent payment options.Read More about Anchorage Metro Business District
By: Goddess Zena Jones
"Hi Goddess, thank you for the feedback! We are so glad to hear of the things you like and appreciate the 5-star rating. We are so glad to have you as a resident and look forward to hearing from you again. Take care - Weidner Customer Service"
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